Terms of Use and Service Agreement
Statum Company Ltd - Strategic technical partnerships defined with engineering integrity and precision.
Effective Revision: April 6, 2025
Welcome to Statum Company Ltd. By accessing our platform (www.statum.co.ke), you enter into a binding agreement to comply with these Terms of Use and our Privacy Policy.
1. Acceptance of Terms
Use of this site and our services constitutes a formal agreement to abide by the protocols defined herein.
2. Definitions
For the purposes of this Agreement, the following definitions apply:
- “Statum / We / Us” refers to Statum Company Ltd, a software engineering firm registered in the Republic of Kenya.
- “User / Client” refers to any individual, business, or automated entity accessing our digital assets or procuring our engineering services.
- “Integration Middleware” refers to the custom software layers we build to facilitate communication between disparate systems (e.g., M-Pesa APIs, ERPs, and Legacy Databases).
- “Design Tokens” refers to the visual atomics (colors, spacing, typography) defined within our UI/UX design systems.
- “Agile Sprint” refers to the 14-day iterative development cycle utilized by our engineering teams to deliver incremental value.
- “Digital Asset” includes codebases, compiled binaries, documentation, UI designs, and prototypes delivered by Statum.
3. Platform Usage Protocols
Users are granted a non-exclusive, non-transferable right to access the Statum platform for informational and technical procurement purposes. To maintain the integrity of our engineering environment, the following activities are strictly prohibited:
- Unauthorized Orchestration: Utilizing any automated scripts, bots, or scrapers to extract engineering telemetry, design patterns, or business intelligence.
- Security Interference: Attempting to bypass SSL/TLS encryption, probing for infrastructure vulnerabilities, or engaging in Distributed Denial of Service (DDoS) activities.
- Reverse Engineering: Decompiling or attempting to extract source code from our public-facing digital assets, including JavaScript bundles and CSS design systems.
- Credential Abuse: Sharing API keys, authentication tokens, or developer credentials provided for project exploration.
4. Intellectual Property Architecture
Statum retains all ownership of our internal engineering frameworks, "Statum Core" libraries, and proprietary design tokens. When you engage us for custom development, you are purchasing a perpetual license to use the highly specific Business Logic and Custom Integrations built for your unique workflows.
Unauthorized replication, redistribution, or white-labeling of Statum's underlying engineering without a formal "Enterprise Intellectual Property Transfer" agreement is strictly prohibited and protected under the Copyright Act of Kenya.
5. Warranty Disclaimer
Platform content is provided "as is" without technical warranties, expressed or implied.
6. Liability Thresholds
Statum is not liable for indirect or consequential damages resulting from the use or inability to utilize our digital infrastructure.
7. Financial Integrity
Authorized Payment Channels Only. The use of unauthorized Paybills, accounts, or collection methods is strictly prohibited and may trigger immediate termination and legal escalation.
8. Service Level Commitments (SLA)
While our public platform is provided for informational purposes, our enterprise services are governed by project-specific SLAs. We target 99.9% uptime for our integration middleware and provide dedicated response times based on the severity of the technical incident.
9. Custom Development & IP Ownership
Our custom development process is governed by strictly defined Acceptance Criteria. A project is considered "Complete" when the deliverables meet the technical specifications outlined in the agreed-upon Software Requirement Specification (SRS).
Unless otherwise specified in a signed Software Development Agreement, Statum retains ownership of the underlying core frameworks and design atomicities. Clients are granted a non-exclusive, non-transferable, perpetual license to run, modify, and utilize the final custom application for their specific internal business operations.
Any requests for third-party code audits or security penetration testing must be coordinated with Statum’s engineering lead at least 14 days in advance to ensure environment stability.
10. Post-Launch Support & Maintenance
Statum provide a 30-day "Stability Warranty" after project go-live. Continuous maintenance, security patching, and architectural updates beyond this period require a formal Maintenance & Support Agreement.
11. Liability and Indemnification
Users agree to indemnify, defend, and hold harmless Statum Company Ltd, its directors, and engineers from any claims, damages, or legal expenses arising from your misuse of our services or breaches of these terms. In no event shall our total liability for any claim related to our digital assets exceed the amount paid by you to Statum in the preceding 90 days.
12. Force Majeure & Infrastructure Stability
Statum shall not be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond our reasonable control. This includes, but is not limited to: internet outages, subsea cable disruptions, utility failures, carrier API downtime (M-Pesa/SMS/Airtime), government actions, or hardware failures on third-party cloud hosting providers.
13. Termination of Service Agreements
Either party may terminate a service agreement upon 30 days written notice if the other party materially breaches its obligations. Upon termination, the client remains responsible for payment for all engineering hours completed and milestones reached up to the date of termination.
Failure to pay for services within the defined credit period will result in immediate suspension of API access and technical support until the account is reconciled.
14. Jurisdictional Framework & Arbitration
These terms are governed by the laws of the Republic of Kenya. Any dispute arising out of or in connection with these terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration in Nairobi in accordance with the Arbitration Act, 1995.
The seat of arbitration shall be Nairobi, and the language of the proceedings shall be English. The parties agree to attempt an amicable resolution through mediation before proceeding to formal arbitration.